Arab News, Monday, Sep 18, 2023 | Rabi Al-Awwal 3, 1445
Riyadh airport leads with 82% customer commitment rate in August: GACA
Saudi Arabia:
King Khalid International Airport in Riyadh has outperformed other air terminals
in the Kingdom in service levels and the overall travel experience, according to
the General Authority of Civil Aviation.
This Riyadh-based airport, categorized as an air
base with a capacity to handle over 15 million passengers annually, has secured
the first position by achieving a commitment rate of 82 percent in August.
This rate marks a considerable increase from the
64 percent recorded in April.
The authority has set 14 key performance
indicators to evaluate the performance of airports. These KPIs encompass various
aspects, including passengers’ waiting times during check-in, security
procedures and the duration spent at baggage claims.
Additionally, the study evaluated passport and
customs screening areas, besides the accessibility of facilities for individuals
with special needs.
According to the monthly report, King Abdulaziz
International Airport in Jeddah achieved the second position with a commitment
rate of 45 percent, reflecting an increase from the 36 percent recorded in
April.
In the second category, which includes
international airports in the Kingdom with annual passenger volumes ranging from
5 million to 15 million, Prince Mohammad bin Abdulaziz International Airport in
Madinah claimed the top spot with a commitment rate of 82 percent.
Following closely, King Fahd International Airport
in Dammam secured a commitment rate of 73 percent, as highlighted in the report.
In the third category, which pertains to
international airports in the Kingdom with annual passenger volumes ranging from
2 million to 5 million, King Abdullah bin Abdulaziz International Airport in
Jizan claimed the top position with a commitment rate of 88 percent.
The report also showed that Abha International
Airport achieved a commitment rate of 75 percent in August.
In the fourth category, AlUla International
Airport took the top position. Despite handling fewer than 2 million passengers
annually, it achieved a 100 percent commitment rate, surpassing other airports
in terms of total average waiting times for departure and flight arrival.
In the fifth category, which encompasses domestic
airports, Najran Airport emerged as the leader with a 100 percent commitment
rate. It outperformed all competing airports in average waiting time for
departure and flight arrival.